Terms & Conditions

1. Introduction

Welcome to Bikoshop.com.bd, also known as “We”, “Us” or “Biko Shop“. We are an online marketplace and these are the terms and conditions governing your access to and related sub-use of the Biko Shop BY USING THE DOMAIN, SITE, MOBILE APP, SERVICES AND TOOLS (“SITE”), YOU HEREBY ACKNOWLEDGE THESE TERMS (INCLUDING THE INFORMATION LINKED HEREIN) AND YOU AGREE TO BE BOUND BY THESE TERMS. “User Agreement”) This User Agreement is deemed effective upon your use of the Site which constitutes your agreement to these Terms. IF YOU DO NOT AGREE TO BE BOUND BY THIS USER AGREEMENT, PLEASE DO NOT ACCESS OR USE THIS SITE. This site is owned and operated by Biko Shop Limited, a company incorporated under the Companies Act, 2024, (Registration Number: TRAD/DNCC/003756/2024, TIN Number: 695810513321).

The Site reserves the right to change, modify, add or remove portions of these Terms at any time without prior notice. Changes will be effective when posted on the Site without providing any other notice. Please check these Terms and Conditions regularly for updates. Your continued use of the Site after changes to the Terms of Use are posted constitutes your acceptance of those changes.

2. Terms of Use

A. Your account

In order to access certain services provided by the Platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may terminate usernames and/or passwords at any time in our sole and absolute discretion, without reason or prior notice, and shall not be responsible or liable for any damages related to, caused by, caused to, or caused by the same. Because of such request or illegality.

You are responsible for maintaining the confidentiality of your user identification, password, account details and related personal information. You agree to accept this responsibility and ensure that your account and its related details are maintained securely at all times and that all necessary steps are taken to prevent misuse of your account. If you have any reason to believe that your password has become known to someone else, or that the password is being or is likely to be used in an unauthorized manner, you must notify us immediately. (YOU AGREE AND ACKNOWLEDGE THAT ANY USE OF THE SITE AND RELATED SERVICES AND/OR ANY ACCESS TO PERSONAL INFORMATION, DATA OR COMMUNICATIONS USING YOUR ACCOUNT AND PASSWORD WILL BE DEEMED TO BE PERFORMED BY YOU OR AUTHORIZED BY YOU. )You agree to be bound by any access to the Site and/or use of any services provided by the Site (whether or not such access or use is authorized by you or not). You agree that we are entitled (but not obligated) to act on, rely on or hold you fully responsible and liable as if it had been made or transmitted by you. You further agree and acknowledge that you will be bound by and agree to fully indemnify us against any and all damages arising out of your use of or access to the Site through your account.

Please ensure that the details you provide to us are always correct and complete. You are obliged to update your account details in real time by accessing your account online. For pieces of information you cannot update by accessing your account on the Site, you must notify us through our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Site, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion request that you update your personal data or immediately cancel the account or related details without giving any reason or prior notice and shall not be responsible or liable for any loss suffered or caused by you. or due to or in connection with or in connection with such solicitation or invalidation. You hereby agree to change your password from time to time and to keep your account secure and are also responsible for the confidentiality of your account and password for any disclosure or use thereof (whether or not such use is authorized).

B. Confidentiality

Please review our Privacy Agreement, which also governs your visit to the Site. Personal information / data provided by you to us or your use of the Site shall be treated as strictly confidential in accordance with the Privacy Agreement and applicable laws and regulations. If you object to the transfer or use of your information in the manner set forth in the Privacy Agreement, please do not use the Site.

C. Platforms for Communication

You agree, understand and acknowledge that the Site is an online platform that enables you to purchase the Products listed on it at any time from any location using a payment method of your choice. You further agree and acknowledge that we are only a facilitator and cannot be a party to or in any way control any transaction made available to you by any independent service provider on the Site or Payment Gateway. Accordingly, the Agreement for the sale of goods on the Site shall be a strictly bilateral agreement between you and the Sellers on our Site when payment processing takes place in the case of prepayment by electronic card of you, the Service Provider and your Issuing Bank. Accordingly, the Payment Agreement on the Site shall be strictly a bilateral agreement between you and the Service Provider listed on our Site.

D. Continuous Availability of the site

We will do our best to ensure that access to the Site is continuously available and uninterrupted and error free. However, due to the nature of the Internet and the nature of the Site, this cannot be guaranteed. In addition, your access to the Site may be suspended or restricted from time to time to allow for repairs, maintenance, or the introduction of new features. Service at any time without prior notice. We will try to limit the frequency and duration of such suspension or ban.

E. License to Access the Site

By accessing the Site we require, you confirm that you can form legally binding contracts and therefore you confirm that you are at least 18 years of age or that you are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable, revocable and non-exclusive license to use the Site, subject to the terms and conditions described herein, for the purpose of shopping for personal items and services listed for sale on the Site. Commercial use or use by any third party is prohibited, except as expressly permitted by us in advance. If you register as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No individual or business entity may register as a member of the Site more than once. Any violation of these Terms and Conditions will result in the immediate revocation of the license granted in this paragraph without notice to you.

The content provided on this site is for informational purposes only. Product representations including prices, available stock, features, add-ons and any other details published on this site are the responsibility of the sellers displaying them and are not guaranteed by us to be completely accurate. Submissions or opinions expressed on this site may not reflect the views of the person(s) who posted such content and ours.

We grant you a limited license to access and make personal use of this Site, but not to download (except for page caching) or modify the Site or any portion thereof in any way. This license does not include any resale or commercial use of this site or its content; Any collection and use of any product listings, descriptions, or prices; ANY DERIVATIVE USE OF THIS SITE OR ITS CONTENT; download or copy account information for the benefit of another vendor; or any use of data mining, robots or similar data collection and extraction tools.

This Site or any part thereof (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written permission by us. Consent may apply.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any Meta tags or any other text using our name or trademarks without our express written consent, as applicable. Any unauthorized use terminates the permission or license granted by us to you to access the Site without prior notice. You may not use our logos or other proprietary graphics or trademarks as part of external links for commercial or other purposes without our express written consent, as may be applicable.

You agree and undertake not to perform the restricted activities listed in this section; doing these actions will result in immediate termination of your account, Services,

Review, order or any incomplete transaction with us and in serious cases legal action may also be taken:

• Refusal to comply with the terms and conditions set forth herein or any other guidelines and policies related to the use of the Site that are available at all times on the Site.

• Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity.

• Use the site for illegal purposes.

• Attempt to gain unauthorized access to or otherwise interfere with or disrupt other computer systems or networks connected to the Platform or Services.

• interfere with others’ use and enjoyment of the Site;

• Post, disseminate or transmit through the Site any prohibited materials deemed illegal by the People’s Republic of Bangladesh.

• Use or upload, in any way, any software or material that contains, or that you have reason to suspect contains, viruses, harmful components, malicious code or malicious material that could damage or corrupt or damage or interfere with data on the Site; can Operating another customer’s computer or mobile device or the Site and using the Site in a manner inconsistent with any connected computer network’s Acceptable Use Policy, any applicable Internet Standards and any other applicable laws.

F. Your Conduct

You must not use the Website in a manner that is likely to interrupt, damage or impair the Site or access to it. You must not engage in any activity that may cause harm or potential harm to the Site, its employees, officers, representatives, stakeholders or any other party directly or indirectly involved with the Site or to obstruct, damage or impair access to it. You understand that you, and not us, are responsible for all electronic communications and content sent to us from your computer and that you must use the Site only for lawful purposes. You are strictly prohibited from using the Site

• For fraudulent purposes, or in connection with a criminal offense or other illegal activity

to send, use or reuse any material that is not yours; or is unlawful, offensive (including but not limited to sexually explicit content that promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, libelous, defamatory, abusive, obscene, obscene, pedophilia or threatening; is racially offensive, defamatory or violates copyright, trademark, privacy, confidentiality or any other proprietary information or rights; or otherwise harmful to third parties; or relates to or promotes money laundering or gambling; or is in any way harmful to minors; or impersonate another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign states; or is offensive or otherwise unlawful in any way; or that consists of or contains software viruses, political campaigns, commercial solicitations, chain letters, mass mailings or any “spam”

• Use the site for illegal purposes.

• Causing annoyance, inconvenience or unnecessary anxiety

• For purposes other than ours

G. Your Submission

Submissions you submit to the Site and/or provide to us, including but not limited to questions, reviews, comments and suggestions (collectively, “Submissions”) shall become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews on the Site, you grant us the right to use the name you submitted in connection with such reviews, comments or other content. You will not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Submission. We shall not be obliged to remove or edit any Submission without any notice or legal course applicable to us in this regard.

H. Claims against Offensive Content

While we list thousands of products for sale offered by numerous sellers on the site and host multiple comments on the listings, it is not possible for us to be aware of the content of every product listed for sale or every comment or review that appears. Accordingly, we operate on a “claims, review and removal” basis. If you believe that any content on the Site is unlawful, offensive (including but not limited to sexually explicit content that promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, defamatory, libelous, defamatory, obscene, pornographic, pedophilia or menacing; racially offensive, insulting; or otherwise harmful to third parties; or relates to or promotes money laundering or gambling; or is in any way harmful to minors; or impersonate another person; or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign states; or is offensive or otherwise unlawful in any way whatsoever; or that contains or contains software viruses, (“Offensive Content”), please notify us immediately by writing to info@bikoshop.com.bd We will make all practical efforts to investigate and remove legitimately objectionable content within a reasonable time.

Please make sure to provide your name, address, contact information and as many relevant details of the claim as possible including the name of the party to the offending content, examples of the objection, evidence of the objection amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes.

I. Claims against Infringing Content

We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a manner that raises concerns of infringement, please write to us at info@bikoshop.com.bd and we will make all reasonable efforts to resolve your concerns within a reasonable time. Please ensure to provide your name, address, contact information and many relevant details of the claim including name of the infringing party, examples of infringement, and evidence of infringement amongst others. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. Additionally, providing false or misleading information may be considered a legal offense and may be pursued by law proceedings.

We also respect a manufacturer’s right to enter into exclusive distribution or resale agreements for its products. However, a breach of such agreement does not constitute a breach of intellectual property rights. Since the enforcement of this Agreement is a matter between the manufacturer, distributor and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities. Although we cannot provide legal advice, or share personal information protected by law, we recommend that any questions or concerns regarding your rights be directed to a legal expert.

J. Trademarks and Copyrights

BikoShop.com.bd, the Biko Shop logo, Biko Shop Basics and other marks indicated on our site are trademarks or registered trademarks in relevant jurisdictions. Our graphics, logos, page titles, button icons, scripts and service names are trademarks or trade dress and may not be used in connection with any product or service that does not belong to us or in any manner that is likely to cause confusion. Customers, or in any way that insults or discredits us. All other trademarks displayed on this site are the property of their respective owners, who may or may not be affiliated with, affiliated with, or sponsored by us.

All intellectual property rights, registered or unregistered, in the Site, the Site’s information content and all website design, including but not limited to text, graphics, software, photos, videos, music, sound and their selection and arrangement, and all software compilations, include The source code and software will remain our property. The entire content of the site is protected by copyright as a collective work under the copyright laws of Bangladesh and international conventions. All rights reserved.

K. Disclaimer

You acknowledge and agree that you are accessing and transacting the site services at your own risk and use your best and discretionary judgment before entering into any transaction through the site. We are not responsible or liable for any actions or inaction of seller or breach of conditions, representations or warranties by seller or manufacturers of products and hereby expressly disclaim all liability and responsibility regarding that. We will not mediate or resolve any disputes or disagreements between you and the sellers or manufacturers of the Products.

We further expressly disclaim any warranty or representation (express or implied) as to the quality, suitability, accuracy, reliability, completeness, timeliness, performance, security, merchantability, fitness for a particular purpose, or validity of the products listed or displayed or traded. Or Site Content (including product or pricing information and/or specifications). Although we have taken care to avoid inaccuracies in the content, this site, all content, information (including product prices), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or expressly endorse or support the sale or purchase of any products on the Site. We shall have no right, title or interest in the products sold or displayed through the Site vest nor shall Biko Shop have any obligation or liability in connection with any transaction on the Site.

We shall not be responsible or liable for the actions or inaction of any other service providers listed on our site including but not limited to payment providers, installment offers, or warranty services among others.

L. Compensation

You will indemnify and hold harmless Biko Shop Singapore Private Limited from any claims or demands made by Biko Shop, its subsidiaries, affiliates and their respective officers, directors, agents and employees, or actions, including reasonable attorney’s fees, by any third party. . Or penalties imposed by or because of your violation of these Terms and Conditions or any document incorporated by reference, or any law, rule, regulation or third party right.

You hereby expressly release Biko Shop owned by Biko Shop Singapore Private Limited and/or its affiliates and/or any of its officers and representatives from any costs, damages, liabilities or any other consequences of any act/inaction of the Sellers or any other act/inaction. The Service Providers and specifically waive any claim or demand on your part in this regard by law, contract or otherwise.

M. Third party business

Parties other than Biko Shop and its affiliates may operate stores, provide services or sell product lines on the Site. For example, businesses and individuals offer products through marketplaces. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for testing or evaluating, and we do not make any recommendations or endorse or approve of these businesses or individuals, or the content of their websites. We assume no responsibility or liability for the actions, products and content of these and any other third parties. By carefully reviewing your transactions you can tell when a third-party is involved in your transaction and we may share customer information related to that transaction with that third party. You should carefully review their privacy statements and related terms.

N. Contacting us

When you visit the Site, or send e-mail to us, you are communicating with us electronically. You must provide a valid phone number when placing an order with us. We may contact you by e-mail, SMS, phone call or by posting notices on the Site or by any other means of communication that we choose to employ. For contractual purposes, you agree to receive communications (including transactional, promotional and/or commercial messages) from us, regarding your use of the Website (and/or the placement of your order) and to treat all methods of communication of equal importance.

O. LOSSES

We shall not be liable for any business or personal loss (including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wastage) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us. When you start using the site.

P. AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE

We reserve the right to make changes to the Site, its policies, these Terms and any other publicly displayed terms or service commitments at any time. You will be subject to the policies and terms in effect while using the Site unless any changes to those policies or these terms are required by law or governmental authority (in which case it will apply to orders previously placed by you). If any of these Terms are held to be invalid, void, or for any reason unenforceable, that provision shall be deemed sever able and shall not affect the validity and enforce ability of any remaining Terms.

Q. EVENTS BEYOND OUR CONTROL

We shall not be liable for any delay or failure to comply with our obligations under these Terms if the delay or failure is caused by any reason beyond our reasonable control. This condition does not affect your statutory rights.

R. WAIVER

You acknowledge and agree that we are a private commercial enterprise and reserve the right to conduct business to achieve our objectives in any manner we see fit. You also acknowledge that if you breach any of the terms set forth on our site and we take no action, we are still entitled to exercise our rights and remedies in any other situation where you breach these terms.

S. TERMINATION

In addition to any other legal or equitable remedy, we may, without prior notice to you, terminate the Terms and Conditions immediately or revoke any or all of your rights granted under the Terms. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedy, immediately revoke all password(s) and account identification issued to you.

The Site shall not be liable to you or any other person as a result of any such suspension or termination. IF YOU ARE DISSATISFIED WITH THE SITE OR WITH ANY TERMS, CONDITIONS, RULES, POLICIES, GUIDELINES OR PRACTICES IN OPERATING THE SITE, YOU’RE SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

T. Governing Law and Jurisdiction

These Terms are governed by the laws of the People’s Republic of Bangladesh. You agree that the courts, tribunals and/or quasi-judicial bodies located in Dhaka, Bangladesh shall have exclusive jurisdiction over any dispute arising within Bangladesh under this Agreement.

U. CONTACT US

You may reach us here

V. OUR SOFTWARE

Our Software includes any software (including updates or upgrades to the Software and any related documentation) that we make available to you from time to time for your use in connection with the Site (“Software”).

You may use the Software only for the purposes permitted by the Terms and any related applicable terms available on the Site to enable you to use and enjoy our Services. You may not incorporate any part of the Software into your own programs or compile any part of it with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub- The license grants any right to the Software or otherwise to the Software in whole or in part. You may not use the Software for any unlawful purpose. We may stop providing the Services to you and we may terminate your right to use the Software at any time. Your rights to use the Software will automatically terminate without notice from us if you fail to comply with any of the terms and conditions listed here or throughout the Site. Additional third-party terms contained within the Site or distributed that are specifically identified in related documentation may apply and will govern use of such software in the event of a conflict with these terms. All software used in any of our services is our property and/or that of our affiliates or its software suppliers and is protected by the laws of Bangladesh but not limited to other applicable copyright laws.

When you use the Site, you may also use the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to these third parties’ separate policies, terms of use and fees.

You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, de compile or disassemble, or otherwise tamper with our software whether in whole or in part, or create any derivative works from or of the Software.

In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

3. CONDITIONS OF SALE (BETWEEN SELLERS AND CUSTOMERS)

Please read these conditions carefully before placing an order for any products with the Sellers (“We” or “Our” or “Us”, wherever applicable) on the Site. These conditions signify your agreement to be bound by these conditions.

A. CONDITIONS RELATED TO SALE OF THE PRODUCT OR SERVICE

This section deals with conditions relating to the sale of products or services on the Site.

B. THE CONTRACT

Your order is a legal offer to the seller to buy the product or service displayed on our Site. When you place an order to purchase a product, any confirmations or status updates received prior to the dispatch of your order serves purely to validate the order details provided and in no way implies the confirmation of the order itself. The acceptance of your order is considered confirmed when the product is dispatched to you. If your order is dispatched in more than one package, you may receive separate dispatch confirmations. Upon time of placing the order, we indicate an approximate timeline that the processing of your order will take however we cannot guarantee this timeline to be rigorously precise in every instance as we are dependent on third party service providers to preserve this commitment. We commit to you to make every reasonable effort to ensure that the indicative timeline is met. All commercial/contractual terms are offered by and agreed to between you and the sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Biko Shop does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the you and the Sellers. The seller retains the right to cancel any order at its sole discretion prior to dispatch. We will ensure that there is timely intimation to you of such cancellation via an email or sms. Any prepayments made in case of such cancellation(s), shall be refunded to you within the time frames stipulated.

D. RETURNS

Please review our Returns Policy here.

E. PRICING, AVAILABILITY AND ORDER PROCESSING

All prices are listed in Bangladeshi Taka (BDT) and are inclusive of VAT and are listed on the Site by the seller that is selling the product or service. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your basket and the time you purchase it.

We do not offer price matching for any items sold by any seller on our Site or other websites.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is misprinted, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply. Please note that Biko Shop possess 100% right on the refund amount. Usually refund amount is calculated based on the customer paid price after deducting any sort of discount and shipping fee.

We list availability information for products listed on the Site, including on each product information page. Beyond what we say on that page or otherwise on the Site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail or sms if any products you order turn out to be unavailable.

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order.

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause the cancellation of the order within a reasonable timeline. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of banking instruments or other reasons without prior notice or any subsequent legal liability.

Refund Voucher

• Refund voucher can be redeemed on our Website, as full or part payment of products from our Website within the given timeline.
• Refund voucher cannot be used from different account.
• Vouchers are not replaceable if expired.
• Refund Voucher code can be applied only once. The residual amount of the Refund Voucher after applying it once, if any, will not be refunded and cannot be used for next purchases even if the value of order is smaller than remaining voucher value.

Promotional Vouchers

• Each issued promotional voucher (App voucher and new customer voucher) will be valid for use by a customer only once. Multiple usages changing the identity is illegal.
• Both promotional voucher and cart rule discount may not be added at the same time.
• Promotional voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
• Promotional voucher may not be valid during sale or in conjunction with any special promotion.
• Voucher will work only if minimum purchase amount and other conditions are met.
• Biko Shop reserves the right to vary or terminate the operation of any voucher at any time without notice.
• Biko Shop shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any voucher or any failure or inability of a customer to use a voucher for any reason.
• Vouchers are not replaceable if expired.
• No promotional offer can be made for baby nutrition products.

Reward Vouchers

• Customers who have already been listed in Biko Shop for fraudulent activities will not be eligible to avail any voucher and will not be eligible to participate in any campaign.
• A customer shall not operate more than one account in a single device.

Promotional Items

• One customer will be able to purchase one 500tk deal and mystery box during the promotional period.

Security and Fraud

• When you use a voucher, you warrant to Biko Shop that you are the duly authorized recipient of the voucher and that you are using it in good faith.
• If you redeem, attempt to redeem or encourage the redemption of voucher to obtain discounts to which you are not entitled you may be committing a civil or criminal of fence
• If we reasonably believe that any voucher is being used unlawfully or illegally we may reject or cancel any voucher/order and you agree that you will have no claim against us in respect of any rejection or cancellation. Biko Shop reserves the right to take any further action it deems appropriate in such instances

F. RESELLING BIKO SHOP PRODUCTS

Reselling Biko Shop products for business purpose is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against him/her.

G. TAXES

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Site and you agree to bear any and all applicable taxes as per prevailing law.

H. REPRESENTATIONS AND WARRANTIES

We do not make any representation or warranty as to specifics (such as quality, value, salability, etc.) of the products or services listed to be sold on the Site when products or services are sold by third parties. We do not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Site. We accept no liability for any errors or omissions, whether on behalf of itself or third parties.

We are not responsible for any non-performance or breach of any contract entered into between you and the sellers. We cannot and do not guarantee your actions or those of the sellers as they conclude transactions on the Site. We are not required to mediate or resolve any dispute or disagreement arising from transactions occurring on our Site.

We do not at any point of time during any transaction as entered into by you with a third party on our Site, gain title to or have any rights or claims over the products or services offered by a seller. Therefore, we do not have any obligations or liabilities in respect of such contract(s) entered into between you and the seller(s). We are not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

Pricing on any product(s) or related information as reflected on the Site may due to some technical issue, typographical error or other reason by incorrect as published and as a result you accept that in such conditions the seller or the Site may cancel your order without prior notice or any liability arising as a result. Any prepayments made for such orders will be refunded to you per our refund policy as stipulated.

J. OTHERS

• Stock availability: The orders are subject to availability of stock.

• Delivery Timeline: The delivery might take longer than usual time-frame/line to be followed by Biko Shop.
  Delivery might be delayed due to force mature event which includes, but not limited to, political unrest, political event, national/public holidays,etc

• Cancellation: Biko Shop retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being misprinted, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.

• Refund Timeline: If any order is canceled, the payment against such order shall be refunded within 10 to 15 working days, but it may take longer time in exceptional cases. Provided that received cash back amount, if any, will be adjusted with the refund amount.

You confirm that the product(s) or service(s) ordered by you are purchased for your internal / personal consumption and not for commercial re-sale. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site. The Seller or the Site may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.

You may cancel your order at no cost any time before the item is dispatched to you.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household. Please review our Refund Policy here.

Check Our: Privacy Policy